privacy policy

1) INFORMATION ON THE COLLECTION OF PERSONAL DATA AND CONTACT DETAILS OF THE CONTROLLER

1.1 We are pleased that you are visiting our website and thank you for your interest. Below we inform you about the handling of your personal data when using our website. Personal data is all data with which you can be personally identified.

1.2 The controller for data processing on this website within the meaning of the General Data Protection Regulation (GDPR) is Atelier Pets. The controller is the natural or legal person who, alone or jointly with others, decides on the purposes and means of the processing of personal data.

1.3 This website uses SSL or TLS encryption for security reasons and to protect the transmission of personal data and other confidential content (e.g., orders or inquiries). You can recognize an encrypted connection by the string "https://" and the lock symbol in your browser line.

 

2) DATA COLLECTION WHEN VISITING OUR WEBSITE

When using our website for informational purposes only, we only collect data that your browser transmits to our server (so-called "server log files"):

 

  • Our visited website

  • Date and time of access

  • Amount of data sent in bytes

  • Source/reference from which you reached the page

  • Browser and operating system used

  • IP address used (in anonymized form) The processing is carried out in accordance with Art. 6 Para. 1 lit. f GDPR based on our legitimate interest in improving stability and functionality.

3) COOKIES

To make the visit attractive and enable certain functions, we use cookies. These are small text files stored on your device.

  • Session cookies: Deleted after the browser session.

  • Persistent cookies: Remain on your device to recognize your browser on the next visit. Cookies help simplify the ordering process (e.g., remembering a virtual shopping cart). You can set your browser to inform you about the setting of cookies and decide individually on their acceptance.

4) CONTACTING US

Personal data is collected when you contact us (e.g., via contact form or email). This data is stored and used exclusively for the purpose of responding to your request. The legal basis is our legitimate interest (Art. 6 Para. 1 lit. f GDPR) or the fulfillment of a contract (Art. 6 Para. 1 lit. b GDPR).

5) DATA PROCESSING WHEN OPENING A CUSTOMER ACCOUNT AND FOR CONTRACT HANDLING

In accordance with Art. 6 Para. 1 lit. b GDPR, personal data is collected if you provide it to us for the execution of a contract or when opening a customer account. Your data is blocked after the contract is completed and deleted after the tax and commercial retention periods have expired.

6) USE OF YOUR DATA FOR DIRECT ADVERTISING

6.1 Newsletter Subscription: If you subscribe, we send information about our offers. We use the Double Opt-in method. You can unsubscribe at any time. 6.2 Email Advertising to Existing Customers: We reserve the right to send offers for similar goods to existing customers. You can object to this at any time at basic transmission rates.

7) DATA PROCESSING FOR ORDER HANDLING

7.1 We pass data to the transport company commissioned with delivery. 7.2 Use of Payment Providers:

  • PayPal: We pass payment data to PayPal (Europe) S.a.r.l. for processing. PayPal may conduct a credit check based on Art. 6 Para. 1 lit. f GDPR.

  • SOFORT (Klarna): Data is passed to SOFORT GmbH exclusively for payment processing.

8) CONTACT FOR EVALUATION REMINDERS

We use your email address as a one-time reminder to submit an evaluation of your order if you have given us express consent in accordance with Art. 6 Para. 1 lit. a GDPR.

9) USE OF SOCIAL MEDIA: SOCIAL PLUGINS

9.1 Facebook / 9.2 Google+ / 9.3 Instagram: We use the "Shariff solution." This means buttons are integrated as HTML links, so no connection is made to social media servers until you actively click the button. Note: Special customs clearance costs and/or import duties are not included in the price and are the responsibility of the customer.

10) ONLINE MARKETING

10.1 DoubleClick by Google: Uses cookies to serve relevant ads and improve campaign reporting. 10.2 Google AdWords Conversion Tracking: Helps us determine the success of individual advertising measures. Cookies lose validity after 30 days and are not for personal identification.

11) WEB ANALYSIS SERVICES

Google (Universal) Analytics: This website uses Google Analytics with the extension "_anonymizeIp()", ensuring your IP address is shortened within the EU before being transmitted to the USA to exclude direct personal references.

12) RETARGETING / REMARKETING

Facebook Custom Audience: Uses the "Facebook Pixel" to track user behavior after they have seen or clicked an ad. This is only done with your express consent (Art. 6 Para. 1 lit. a GDPR). Google AdWords Remarketing: Enables interest-based advertising across the Google network.

13) RIGHTS OF THE DATA SUBJECT

You have the following rights under GDPR:

  • Art. 15: Right to information.

  • Art. 16: Right to rectification.

  • Art. 17: Right to erasure.

  • Art. 18: Right to restriction of processing.

  • Art. 20: Right to data portability.

  • Art. 7(3): Right to withdraw consent.

  • Art. 77: Right to lodge a complaint with a supervisory authority.

  • 13.2 RIGHT TO OBJECT: You can object to data processing based on legitimate interests at any time.

14) DURATION OF STORAGE OF PERSONAL DATA

Storage duration is determined by statutory retention periods (e.g., commercial and tax law). After the period expires, data is routinely deleted if it is no longer required for the contract.