Shipping & Delivery Policy

Below you will find the average delivery time for all our packages:

  • Processing: Once an order is placed, we take 1 - 3 working days to process the order. During the week it typically takes one working day, but orders placed on Friday evenings or weekends may take slightly longer.

  • Delivery: Once your order has been processed, it will be dispatched. Delivery takes an average of 8 - 12 working days.

     

We strive to make the ordering and delivery process as easy as possible for our customers. However, if you have any questions or further concerns, please do not hesitate to contact our customer service team. Below we explain how your order will be processed and delivered.

 

Placing an order

The ordering process at Atelier Pets is as simple as possible. First, go to the product page and add the item you want to your shopping cart by clicking the black "Add to cart" button.

It is important to check that you have selected the correct variants. If everything is in order, click on the "Proceed to checkout" box. On the information page, you will need to enter the correct address details. Make sure that all the information is correct. When this information is filled in correctly, you can click on the "Continue to shipping" button.

On the shipping page, you have the opportunity to check the address data you have entered. Every shipment is sent completely free of charge. As a token of our appreciation to our customers, we always pay the shipping and delivery costs. You can now proceed by clicking on the "Proceed to payment" box.

Payment Options

In the payment options, you have the choice between different payment methods. At atelierpets.com, all payment options are SSL-encrypted, which means you can always rely on a secure payment environment:

  • Klarna (deferred payment)

  • Credit card (AMEX, Mastercard, Maestro, Visa)

  • Paypal

  • EPS

  • Instant Bank Transfer

Once you have selected the correct payment method, click on the "Complete Order" box; you will be redirected to your chosen payment method. Follow the instructions on that page to complete your order. In the unlikely event that you have any problems, you can always contact us.

Shipping costs

We cover the shipping costs for every order. All of our products are delivered to your door 100% free of charge. There is also no minimum order quantity required.

Shipping your order

Have you found the perfect accessory for your pet on our website? Then you want to enjoy it as soon as possible! That's why we make sure your order is processed and shipped as quickly as possible.

To ensure that we can charge fair prices for our products, we have chosen to collect parcels in large quantities and ship them all at once once we have reached our minimum quantity. We hope for your understanding and willingness to help us create a better and healthier world.

Please note: Like many other online shops, we are very busy and there may be occasional delays during peak seasonal periods. We will do our best to ship your order as quickly as possible. If you need a status update on your shipment, please contact our service team by email, and we will be happy to assist you.